I haven't received my package yet. What are the next steps?
Mail carriers are experiencing record-breaking shipping volume due to the ongoing impacts of the pandemic throughout the world. FedEx is also having issues impacting the ability to view up-to-date tracking information. Because of these delays, this may cause your estimated delivery date to change or state "pending". Pending tracking is still on the way and will update as it gets closer to being delivered. It may also not update in transit. For example, it will show it's in Kansas for a few days then jump to your state with no updates in between.
Please check your tracking link to see if there are any delays noted and allow an extra 3-7 business days for your package to arrive. We appreciate all your patience during this time! Here's a link to FedEx's Service Alerts as well for delays that might be impacting your area.
If you have any concerns about your order please reach out to us at firstname.lastname@example.org.